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Help and frequently asked questions

 

 

 

Help and frequently asked questions

 

 

 

In this section, we will present you some of the most common questions about the use of our platform and some useful tips to make your experience in our community as satisfactory as possible.

 

If you have any other technical, administrative or commercial question about the use of www.LiveCobo.com hat is not answered here, please contact us and we will be happy to help you personally. You can also ask other platform users for advice or general questions in our online forum once you have registered. If you have not done so, register now.

 

 

Questions and answers

 

Any legal or natural person in any country who is over 18 years old can register at our platform and create a free user profile. To publish memorial pages of deceased people or animals, either as company or institutional pages, there are some conditions that need to be taken into account (see below).

Most of the services on our website are completely free of charge at the moment. Registration is free, and you can use all the features of the platform at no additional cost, except for the products in the online shop and crowdfunding. For crowdfunding, we charge a fee of €10 to cover banking costs and 5% of the amount raised, excluding taxes.

You can also get additional features such as highlighting your profile, promoting pages or posts and more, for a small subscription fee ranging from €3 to €49 per month.

It is similar to Facebook profiles and its fan pages. When you register, you are automatically assigned a user profile, which is where you post things about yourself and use it to interact with other users. From your user profile, as a natural person, you can create memorial pages for deceased people and pets, as well as company or institutional pages. Other users can follow these pages and can also post content on them if you wish so (photos, videos, etc.).
At the moment, there is no limit to the number of pages you can create.

When it concerns pages of deceased pets, there are no conditions. When it involves pages of companies or institutions, you must have the authorisation of those companies or institutions to publish the pages.

When publishing pages about deceased people, you must be a direct relative of the deceased person you are going to publish about (parent, child, guardian or legal guardian), or have an authorisation from the direct relatives of the deceased person.

It is very straightforward. Simply go to the menu on the left, under "My memorial pages", and in the middle, choose "Create your memorial page".

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Then, write a name for the page (e.g. the name of a deceased person or pet, or the name of a company or institution).

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In "Page URL", write a short name that you want to have as the web address of the page. You can’t use spaces or special characters such as accents, hyphens or symbols. For example, if you type "grandmacarmen", the address of the page will be https://www.livecobo.com/grandmacarmen.

Write a short description explaining what the page is about. You can then add more information on the page later.

After that, choose the category of the page (people, pets, companies or institutions), click on the "Create" button and that's it. You now have a new page to share with your friends.

It is very simple. If you only want to change the header image or your avatar, just click on the buttons below and select the image you want to use from your computer.

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To edit other options on your profile, such as your personal details, the notifications you want to receive or your password, just click on the "edit" button as in the image shown above, and you will be taken to a page with all the options available.

At www.LiveCobo.com we value your privacy. That's why, as a user, you can decide:

  • If you want to show you as online or offline to other users.
  • Who can follow you.
  • Who can send you messages.
  • Who can see your friends.
  • Who can post on your profile.
  • Who can see your birthday.
  • If you want to confirm the request for a person to follow you.
  • If you want to show your activity on the network.
  • If you want to show your location.
  • Whether you want your profile to be visible to anyone on the Internet or not.

When you see posts that you don't like for any reason, you can report the content directly to us from the post, as in the image below:

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We will assess whether such content complies with our terms of use or not and will remove it if it doesn't.

The easiest way to report pages or users that violate our terms of use from your point of view is to report the content posted on those pages or user profiles, and we will take action against those responsible. You can also send us an email to [email protected] stating the web address of the page or user and explaining your reasons for reporting them. Then, we will investigate them thoroughly.

Please note that these are sensitive topics, and some content may upset some of our members for subjective or ideological reasons, which do not necessarily violate our usage policies.

According to our terms of use, you can publish anything except content that is defamatory, offensive, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, that violates the current Spanish legislation and the one of your country of residence, including intellectual property. Also, content that can be used to spread viruses or any other computer programme that threatens our systems or the computers of other users.

On these maps you will find public memorial pages created for deceased people or pets posted by other users. By clicking on any marker on the map, you will see a preview of that page, and by clicking on it you will be redirected to that page.

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There are two ways to do this:

  • a) Using the "What's on your mind?" field in your news section, on your profile, on your pages, or on other pages that accept posts from third parties.

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  • b) Using the events section at https://www.livecobo.com/events/. Here you can enter the details of the funeral, including location and times, as well as a photo of the deceased person and an obituary in the description of the event.

Crowdfunding campaigns allow individuals to contribute with a small amount of money to cover expenses for the benefit of other people or institutions. As a registered user, you can create a crowdfunding campaign at https://www.livecobo.com/funding, indicating a name for the campaign, the amount in Euros you want to raise, a description of what you want to raise and why, and an illustrative image.

Other users will see your campaign and will be able to contribute the amount they want via credit card, PayPal or bank transfer. That amount goes into a LiveCobo bank account. At the end of the campaign, we will transfer the total amount of money you have raised to your account, minus the established taxes and bank fees.

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The marketplace is an online space for users to sell any kind of products, new or second-hand, to each other. When a user is interested in a product that is being sold by another user, they contact them through the platform, either via chat or messages, and between them they organise how to pay for and deliver the product.

LiveCobo does not interfere with marketplace transactions in any way and does not take any responsibility for them.

In addition to the basic social network features and the publication of pages, LiveCobo offers you:

  • The possibility to broadcast live events (Live Streaming).
  • A section to create photo albums, which you can share with whomever you want.
  • A marketplace where you can sell and buy products from other users.
  • A job platform, where you can post job offers to other users.
  • A forum where you can share your experiences, questions or any concerns you may have, with other users.
  • The possibility of creating groups with users with similar ideas to yours, in which to share those ideas and content of interest for the group.
  • A blog section, where you can publish text articles and explore your writing skills.
  • An events section, to promote a special occasion and invite other users to attend.
  • A free-of-charge section with offers of products and services for your company.
  • An online advertising system, to promote your company's products and services to other users, for a very competitive price.

In addition to the free-of-charge offers section, https://www.livecobo.com/offers, we offer advertising based on views (€ 0.01 per view) or clicks (€ 0.50 per click). Your ads will be displayed in the news section or in other users' sidebars for as long as you want. You can decide how much you want to spend and change your ads whenever you want.

For other customised advertising options, please contact us at [email protected].